Terms of use

Terms of use


Welcome to Dhokrahandicrafts.com.Dhokrahandicrafts.com provides its services to you subject to the following conditions. If you visit or shop at Dhokrahandicrafts.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Dhokrahandicrafts.com service or visit or purchase from any business affiliated with Dhokrahandicrafts.com, whether or not included in the Dhokrahandicrafts.com website, you also will be subject to the guidelines and conditions applicable to such service or business.


Please review our Privacy Policy, which also governs your visit to Dhokrahandicrafts.com, to understand our practices.

Electronic Comunications

When you visit Dhokrahandicrafts.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Dhokrahandicrafts.com or its content suppliers. The compilation of all content on this site is the exclusive property of Dhokrahandicrafts.com. All software used on this site is the property of Dhokrahandicrafts.com or its software suppliers.

Site Access

Dhokrahandicrafts.com grants you a limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Dhokrahandicrafts.com. You may not use any proprietary information (including images, text, page layout, or form) of Dhokrahandicrafts.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Dhokrahandicrafts.com’s name or trademarks without the express written consent of Dhokrahandicrafts.com. Any unauthorized use terminates the permission granted by Dhokrahandicrafts.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Dhokrahandicrafts.com so long as the link does not portray Dhokrahandicrafts.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Dhokrahandicrafts.com logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Dhokrahandicrafts.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Risk of loss

All items purchased from Dhokrahandicrafts.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

Dhokrahandicrafts.com and its affiliates attempt to be as accurate as possible. However, Dhokrahandicrafts.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Dhokrahandicrafts.com itself is not as described, your sole remedy is to return it in unused condition.


Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product and international shipping charges, unless specified otherwise in the Shipping Fees.

With respect to items sold on Dhokrahandicrafts.com, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.

Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:

If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by Dhokrahandicrafts.com.

The prices displayed on this site are quoted in U.S. Dollars also. The actual amount to be paid by you will be the equivalent amount in the currency of your credit card, as per the conversions done by your bank / credit card provider on the date of billing.


All of Dhokrahandicrafts.com orders are shipped door-to-door from our warehouse in Bhubaneswar, Odisha, India to your provided shipping address via First Flight. Processing the order normally takes 2 working days and then Shipping normally takes 4-6 working days.

Shipping destinations offered by Dhokrahandicrafts.com for delivery will be extended and updated from time to time and listed online.

We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non delivery of orders in case the delivery address includes P. O. Box details in any part or form.

First Flight will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call First Flight Customer Service at their local number and quote your tracking number to trace your package.

Exchanges, returns and refunds

Dhokrahandicrafts.com will replace the product free of cost if you are not satisfied with your purchase for any reason. Exchanges or returns must be made within 30 days of receiving your order. We will ship your replacement free of cost or issue a refund for the cost of the goods to the original credit card depending on your preference. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the return address.

Product properties

All of Dhokrahandicrafts.com’s products are handcrafted. The subtle variations in color, texture and finish are intrinsic to handmade products.

Colors: We have done our best to display as accurately as possible the colors of the products shown on this Website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Disclaimer of warranties and limitation of liability

This site is provided by Dhokrahandicrafts.com on an "as is" and "as available" basis. Dhokrahandicrafts.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Dhokrahandicrafts.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Dhokrahandicrafts.com does not warrant that this site, its servers, or e-mail sent from Dhokrahandicrafts.com are free of viruses or other harmful components. Dhokrahandicrafts.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.


You agree to defend, indemnify and hold Dhokrahandicrafts.com and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.

Applicable Law

By visiting Dhokrahandicrafts.com, you agree that the laws of India, under the jurisdiction of the District Court of Khurda, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Dhokrahandicrafts.com or its affiliates.


Any dispute relating in any way to your visit to Dhokrahandicrafts.com or to products you purchase through Dhokrahandicrafts.com shall be submitted to confidential arbitration in Bhubaneswar, Odisha, India, except that, to the extent you have in any manner violated or threatened to violate Dhokrahandicrafts.com’s intellectual property rights, Dhokrahandicrafts.com may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site policies, modification, and severability

Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to Dhokrahandicrafts.com. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


Head Office: 294, Saheed Nagar, Bhubaneswar, Odisha, India
Tel: +91-674-3073613, Fax: +91-674-3073666, Email: info@dhokra.in